Terms of Service 1. General Terms and Acceptance By accessing or using Sayable (“the Service”), you agree to be bound by these Terms of Service (“Terms”). These Terms constitute a legal agreement between you (the “User”) and Sayable (the “Company”). If you do not agree with any of these Terms, you must not use the Service. Sayable reserves the right to modify or update these Terms at any time by posting the updated version on our website. Your continued use of the Service after any changes indicates acceptance of the new Terms. Eligibility: You must be at least 18 years of age to use Sayable's services. By placing an order or using our Service, you represent and warrant that you are 18 or older. We do not knowingly collect information from or provide services to individuals under 18. (We do not actively verify age, but by using Sayable you affirm that you meet this requirement.) If you are under 18, you must discontinue use of the Service. Service Description: Sayable provides a platform for purchasing genuine Instagram comments from real human contributors. Our contributors are manually vetted and verified users who will post comments on your specified Instagram post as a service. This service is intended to increase engagement on your Instagram content through organic-style interactions (i.e. real-looking comments from real accounts, not bots or automated scripts). Important: Sayable is not affiliated with Instagram or Meta Platforms, Inc., and our Service is not endorsed or sponsored by Instagram in any way. Use of our Service is at your own risk and discretion, and you are responsible for ensuring compliance with Instagram's terms of use and guidelines. 2. User Accounts and Responsibilities When you place your first order on Sayable, an account may be created for you (typically using your email) to track orders. You are responsible for maintaining the confidentiality of any login credentials and for all activities that occur under your account. You agree to provide accurate information when using the Service (including a valid email and the correct URL of your Instagram post) and to promptly update any information that becomes inaccurate or obsolete. You are solely responsible for the content of your Instagram posts and any instructions or custom comments you provide for our contributors. By using Sayable, you agree that you will not: Use the Service for any unlawful purpose or in violation of any applicable laws or regulations. Solicit or encourage our contributors to post content that is hateful, harassing, defamatory, obscene, pornographic, or otherwise violative of Instagram's Community Guidelines or any law. Hateful or excessively provocative comments are strictly prohibited on our platform. If your requested comments or the content of your post contain such prohibited material, we reserve the right to cancel the order without refund and/or terminate your access to the Service. Provide any content or engage in any behavior that infringes the rights of others (including intellectual property rights and privacy rights). Misuse the Service in any way that could impair Sayable's functionality or interfere with other users' orders (for example, attempting to spam the Service, or placing duplicative/conflicting orders as described below). Impersonate any person or entity or falsely state or misrepresent yourself in dealings with Sayable or contributors. 3. Placing Orders (One Order per Post Policy) When placing an order for Instagram comments, you must specify the Instagram post that will receive the comments. Each Instagram post may only have one active Sayable order at a time. You may not submit multiple concurrent orders for the same Instagram post. This “one order per post” policy ensures clarity and quality of service for each order. If an additional order is accidentally placed for a post that already has an ongoing order, Sayable may cancel the duplicate and refund it, or merge the orders at our discretion. Before placing an order, ensure that your Instagram profile is public and the target post is publicly visible. We cannot deliver comments to posts on private accounts or to content with audience restrictions. The target post must remain available for viewing and commenting during the entire delivery period. Do not delete the Instagram post or change your account to private after placing an order. If the post is deleted, archived, made private, or otherwise becomes inaccessible to our contributors before the order is completed, the order will be considered void without refund. Sayable is not responsible for failure to deliver comments to a post that you remove or hide after ordering. 4. Service Delivery and Timeframes Upon successful order placement and payment, Sayable will initiate fulfillment by mobilizing our contributors to comment on your specified post. No exact delivery timeframe is guaranteed. While we strive to deliver comments promptly and many orders may begin within hours, delivery times can vary based on the size of your order, the availability of contributors, and other factors. Any delivery times mentioned (for example, in FAQs or marketing materials) are estimates only, not guarantees. You acknowledge that delays can occur (due to high demand, Instagram platform issues, etc.), and that a delay in delivery is not by itself a valid reason for order cancellation or refund. We commit to fulfill your order as soon as reasonably possible, but we do not promise “instant” or same-day delivery in every case. If an order experiences an unusually long delay, you may contact Customer Support for assistance. We will investigate any significant service delays or potential issues. In the event that Sayable determines we are unable to complete delivery of your order due to a fault on our end (e.g., a technical failure or lack of available contributors over an extended period), we will address it as a service failure under our Refund Policy (see Section 6). Outside of such circumstances, you agree that slower delivery or gradual delivery of comments does not constitute a breach of these Terms. Note: Comments are typically delivered organically and may appear gradually rather than all at once, to maintain authenticity. We also may spread out the commenting activity to appear natural. There is no guarantee of a specific sequence or timing (for example, we do not guarantee all comments will appear within X hours). You accept that the number of comments you ordered will be delivered without a strict schedule, and the engagement pattern might vary. 5. Contributors and Authenticity of Comments One of Sayable's core values is providing genuine engagement. We differentiate ourselves from “bot” or fake engagement services by using real human contributors to write and post comments. Sayable's contributors are real individuals with real Instagram accounts. We manually vet and verify each contributor to ensure they have legitimate profiles and a history of authentic activity. We take pride in delivering comments that are relevant and appear organic. However, you acknowledge that no system is infallible. Despite our best efforts, there is a small chance that a non-organic or automated account could slip through our vetting process. For example, a contributor might violate our rules or an inauthentic account might temporarily evade detection. Sayable actively monitors for any such cases and will promptly remove and ban any contributors or accounts found to be fake, automated (AI-generated), or otherwise not genuinely human. By using our Service, you understand and accept that the occasional presence of a non-organic comment or account, while unlikely, does not constitute a breach of these Terms, provided that Sayable takes steps to address it. We encourage users to report to Customer Support if they suspect any comment or contributor is fake or violating our guidelines. We will investigate and take appropriate action, which may include removing the comment, banning the contributor, and if necessary, compensating the customer in line with our policies. Quality of Comments: All comments delivered are intended to be meaningful or at least contextually relevant to your post. Our contributors are instructed to avoid generic spam-like remarks. Nonetheless, “organic” comments may vary in style and length. Sayable does not script or pre-write all comments; contributors have discretion (within our guidelines) to write their own responses. We do not guarantee the comments will praise or endorse your content - they will be natural interactions (which could be questions, compliments, etc., but will not be defamatory or harmful). If you have specific requests for the tone or content of the comments, you must communicate those instructions clearly before the order begins, and Sayable will attempt to accommodate within reason and within our policies. 6. Payment and Pricing All orders must be paid in full at the time of placement. Pricing for Sayable services (Instagram comment packages) is listed on our website and is subject to change. We reserve the right to modify our prices or introduce new charges at any time, but price changes will not affect orders already placed and paid. Payment Methods: We accept [supported payment methods such as major credit cards, debit cards, PayPal, etc.] (Note: Insert actual payment options as applicable). By providing payment information, you represent that you are authorized to use the payment method and you authorize Sayable (or our third-party payment processor) to charge the full order amount to that payment method. All transactions are processed through secure encryption for your safetybitflowgroup.com. We do not store full credit card numbers on our servers; sensitive payment data is handled by our PCI-compliant payment processors. 7. Order Cancellation and Modification No Cancellations by User: Once an order is submitted and payment is processed, the order is considered final. Because Sayable begins fulfilling your order almost immediately (coordinating with contributors to start commenting), you cannot cancel or modify an order once it has been placed. Please review your order details carefully (including the correct Instagram post URL and desired number of comments) before submission. We do not allow cancellations for reasons such as change of mind, finding a cheaper service, or dissatisfaction with timing of delivery. All sales are final for orders of digital engagement services. In rare cases, if you realize you made an error (such as inputting the wrong post URL) you should contact Support immediately. While a user-initiated cancellation is not guaranteed, if no work has begun on the order and it's a clear mistake, we may, at our sole discretion, assist with correcting the order or canceling and refunding so you can place a new order. However, once contributors have started work, cancellations are not possible. Cancellation/Refusal by Sayable: Sayable reserves the right to refuse, cancel, or halt an order if we suspect a violation of these Terms or any fraudulent or unethical activity. This may include, for example, orders requesting prohibited content (hateful or illegal comments), orders placed from compromised payment sources, or cases where the target Instagram post is found to violate Instagram's policies (nudity, hate speech, etc.). In such cases, we will notify you of the cancellation. Refund eligibility in these scenarios will depend on the circumstances: if you violated the Terms, typically no refund will be given (the sale is void due to your breach); if the issue was on our side or no work was done, a refund may be issued. 8. Refund Policy No Refunds Except for Service Failure: Because of the custom and labor-intensive nature of our service, refunds are generally not provided once an order is placed and work has begun. However, Sayable will honor refund requests in cases of verified service failure or non-performance on our part. A “service failure” is defined as a situation where we did not deliver the service as promised at all, or delivered a fundamentally deficient result, and where the cause was within Sayable's control. Examples might include: if due to an internal error an order was never fulfilled, or if we delivered a significantly lower number of comments than purchased and failed to correct it. Minor delays or variations in delivery do not qualify as service failure, as explained in Section 4. If you believe your case merits a refund, you must contact our Customer Support at support@example.com and provide the order details and the reason for your request. Our team will review the order status and outcome. We may ask for additional information (such as screenshots of the post) to verify the claim. Refund requests will be evaluated on a case-by-case basis, and Sayable reserves the right to approve or deny a refund at our sole discretion. We aim to be fair and will grant refunds for legitimate failures of service, but not for issues outside our control or prohibited actions by the user (e.g., you deleted your post, or your account was banned by Instagram for unrelated reasons). Refund Process: If a refund is approved by our support team, it will be processed back to the original payment method used for the purchase. We do not issue refunds to alternate accounts or in other forms (for instance, we will not send cash or a check if you paid by credit card; the refund must go back to that credit card). Please allow a reasonable time for the refund to be reflected by your bank or payment provider, typically 5-10 business days depending on their processing times. If you have not received an approved refund after this period, please notify support@example.com so we can assist. Partial Fulfillment: In cases where an order was partially fulfilled (for example, you ordered 50 comments and only 30 were delivered) and the failure was on our end, we will either complete the delivery of the remaining comments or provide a proportional refund/credit, at our discretion. Our goal is to either deliver what was promised or refund the portion not delivered. If the partial fulfillment was due to your action (e.g., you deleted the post at 30 comments delivered), no refund will be given for the undelivered portion due to the user-caused voiding of the service. Chargebacks: Initiating a chargeback or dispute with your bank without first attempting to resolve the issue with Sayable is considered a violation of these Terms. We encourage users to work with us in good faith to resolve any service issues. Fraudulent chargebacks (disputing a valid charge) may result in termination of your account and denial of future service, as well as potential legal action if warranted. 9. User Obligations and Content Guidelines When you use Sayable, you must ensure that the content you ask us to engage with (your Instagram post) and any specific comments you request do not violate any laws or Instagram's rules. You also agree to adhere to the following content guidelines: No Hateful or Prohibited Content: You may not use our Service in connection with content that is hateful, racist, bigoted, sexist, harassing, or otherwise widely considered offensive or incendiary. Similarly, no content that is defamatory, violates privacy of others, or could incite violence is allowed. Our contributors will refuse to post comments that violate these standards, and Sayable may cancel your order if your post or requested comments are in violation. We uphold respectful discourse and compliance with Instagram's Community Guidelines. No Illegal Activity: You cannot use Sayable to promote or abet illegal activities. This includes posts that solicit crime, fraud, gambling (where restricted), or any other unlawful behavior. If your use of our Service is found to be associated with illegal activity, we will terminate the service and may report such activity to appropriate authorities. Account Status: Your Instagram account must be in good standing. If Instagram has flagged, restricted, or is actively penalizing your account (for example, shadowbanning or preventing comments), you should resolve those issues prior to using Sayable. We are not liable for any failure to deliver comments due to Instagram-imposed restrictions on your account. Interaction with Contributors: You agree not to harass, abuse, or spam our contributors. Users generally do not interact directly with contributors (the process is managed by Sayable), but in any indirect communication or public interaction, you must treat contributors with respect. Any attempt to engage contributors to violate our policies or to conduct side deals outside of Sayable is strictly prohibited. Sayable reserves the right to review the content of the Instagram posts submitted for service. If we determine that a post's content or context is problematic (e.g., it depicts graphic violence or hate symbols) and that providing comments on it might violate our values or contributor comfort, we may decline the order. In such case, we will inform you and issue a refund if appropriate. 10. Disclaimers of Warranties Service “As Is”: Sayable provides its Service on an “as is” and “as available” basis. While we strive to provide the best experience and results, we make no warranty or guarantee that using Sayable will achieve any specific outcome for your Instagram account beyond the delivery of the purchased comments. For example, we do not guarantee that purchasing comments will increase your follower count, improve your sales, or avoid triggering any Instagram algorithm changes. You acknowledge that any expected benefits (such as higher visibility or popularity) are speculative and outside of Sayable's control. No Implicit Guarantees: To the fullest extent permitted by law, Sayable disclaims all warranties, express or implied, in connection with the Service. This includes but is not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components. While we aim for accuracy, we do not warrant the accuracy or reliability of any information obtained through the Service (for instance, any content of comments, analytics, or advice provided by support). Not Affiliated with Instagram: Sayable is an independent service provider. We are not a part of Instagram or Meta, and our Service is not sanctioned by them. Instagram's own terms of service may prohibit or frown upon paid engagement tactics. By using Sayable, you assume the risk that Instagram or its algorithms may detect purchased engagement. While we use real accounts to minimize this risk, we do not guarantee that Instagram will treat Sayable-provided comments the same as unsolicited organic comments. Sayable is not responsible for any actions taken by Instagram on your account (such as removing comments, reducing visibility of your post, or in extreme cases suspending your account) as a result of using our Service. We have designed our Service to comply with Instagram's general policies (no spam, no bots), but we cannot guarantee that Instagram will always permit or tolerate the engagement provided. No Endorsement of User Content: We do not endorse or take responsibility for the content of the Instagram posts on which comments are placed. The comments provided by contributors are based on the content you have posted and any guidance you gave. Sayable is not liable for any user-generated content (your posts or the comments from contributors) beyond our moderation described in these Terms. 11. Limitation of Liability To the maximum extent allowed by law, Sayable and its owners, employees, agents, and contributors shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including without limitation loss of profits, loss of reputation, business interruptions, or loss of data) arising out of or related to your use of or inability to use the Service, even if we have been advised of the possibility of such damages. In no event shall Sayable's total cumulative liability to you for any and all claims (whether in contract, tort, negligence, or otherwise) exceed the total amount you paid to Sayable for the specific order or service that is the subject of the claim. For example, if your issue pertains to a $50 comment package you purchased, our maximum liability would be $50. If you have used the Service multiple times, each order is considered separately for liability purposes. This limitation is an essential part of the bargain between you and us, as it allows us to offer an affordable service without incurring unbounded risk. Some jurisdictions do not allow the exclusion or limitation of certain damages or liabilities, so some of the above limitations may not fully apply to you. In such cases, our liability is limited to the greatest extent permitted by applicable law. You acknowledge and agree that our contributors are independent contractors or users, and not employees of Sayable. While we strive to control and guide the quality of their work, Sayable is not directly liable for the actions of individual contributors beyond the remedies described (such as removing inappropriate comments or banning a contributor). Your sole remedy for any contributor misconduct is to report it to us so we can address it; we will not be liable for any harm or loss you claim was caused by a comment or action of a contributor beyond possibly removing the comment or refunding the order in our discretion. 12. Indemnification You agree to indemnify, defend, and hold harmless Sayable and its parent company, affiliates, officers, directors, employees, agents, and partners from and against any and all third-party claims, liabilities, damages, losses, or expenses (including reasonable attorneys' fees and costs) arising out of or in any way connected with: (a) your use of the Service, (b) your violation of these Terms or of any law or regulation, (c) your infringement of any intellectual property or other rights of any third party in connection with your use of Sayable, or (d) any content you post or cause to be posted (including the Instagram post you submit for comments or any custom comment text you provide). This means that if a third party (for example, someone on Instagram or any authority) sues or takes action against Sayable because of something you did - such as your misuse of the Service, illegal content on your Instagram post, or breach of Instagram's terms - then you will be responsible for any costs or damages we incur as a result (including legal fees). We will notify you of any such claim and, at our discretion, allow you to assist in the defense, but the obligations to indemnify may still apply. 13. Dispute Resolution and Final Decision In the event of any dispute or claim arising out of your relationship with Sayable or this Service, we encourage you to contact our Support team first to attempt an informal resolution. Most questions or disagreements can be resolved through communication. If a dispute cannot be resolved informally, the following provisions apply: Internal Review: For disputes specifically regarding service fulfillment (e.g., whether an order was delivered as promised, or whether a refund is due), Sayable will conduct an internal review. Sayable's decision is final in determining whether our policies were properly followed and what remedy (if any) is offered. We will act in good faith and base our decision on these Terms and documented evidence (order logs, screenshots, etc.). By using the Service, you agree that Sayable has the right to make the final judgment on any such service-related dispute. This does not remove your right to seek external remedies (like chargeback or legal action), but it does establish that our own obligations are limited to what is outlined in these Terms. Governing Law: Any disputes that escalate beyond internal resolution shall be governed by the laws of [Your Country/State] (see Section 14 below for jurisdiction details). This choice of law will apply regardless of conflict of law principles. Arbitration/Legal Forum (if applicable): (Optional - if the company wants an arbitration clause, it would be stated here. If not, this can be omitted or you can simply state the legal courts as below.) Unless otherwise required by law, you and Sayable agree that any legal disputes will be resolved in the courts of the specified jurisdiction. We do not currently require mandatory arbitration, but we reserve the right to include an arbitration agreement in future versions of these Terms (with notice to you). Class Action Waiver: You agree that any claims against Sayable will be brought in an individual capacity and not on behalf of a class or group. You waive any right to participate in a class-action lawsuit or class-wide arbitration against Sayable. 14. Governing Law and Jurisdiction These Terms of Service and any separate agreements whereby we provide you Service shall be governed by and construed in accordance with the laws of [Jurisdiction]. (If Sayable is based in a certain state or country, that location's laws should be specified here. For example: “the laws of the State of California, USA, without regard to its conflict of laws principles.”) You agree that any legal action or proceeding arising out of or relating to these Terms or your use of the Service shall be brought exclusively in the courts of [Jurisdiction]. You consent to the venue and personal jurisdiction of such courts. If you are accessing the Service from outside of [Jurisdiction], you are responsible for compliance with local laws as applicable, and you acknowledge that you may waive any objections to the jurisdiction of the [Jurisdiction] courts (such as claiming forum non conveniens or similar). International Use: We make no representation that the Service is appropriate or available in all locations. Users who access or use the Service from jurisdictions outside of [Company's base country] do so at their own risk and are responsible for compliance with local law. 15. Termination of Service Sayable reserves the right to suspend or terminate your access to the Service at any time, with or without notice, for any reason. This includes, but is not limited to: your breach of any of these Terms, requests by law enforcement, extended periods of inactivity, unexpected technical issues, or fraudulent or illegal activities detected. In the event of termination due to your breach or misconduct, you will not be entitled to any refunds for orders already placed (and we may cancel pending orders without refund). In the event of termination without cause (e.g., we decide to discontinue the Service entirely or refuse particular users at our discretion), we may provide a refund for any orders that were paid but not fulfilled at the time of termination. Upon termination, whether by you or us, your right to use the Service will immediately cease. The provisions of these Terms that by their nature should survive termination (such as intellectual property, indemnity, disclaimers, limitations of liability, and governing law) shall continue in effect. You may discontinue use of Sayable at any time. If you wish to delete your Sayable account (if one exists), you may contact support@example.com with your request. Our Privacy Policy (below) describes how we handle data upon account deletion. 16. Miscellaneous No Waiver: Our failure to enforce any part of these Terms shall not constitute a waiver of our right to later enforce that or any other part of the Terms. A waiver of compliance in one instance does not mean we will waive compliance in the future. Severability: If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent permissible. The invalid provision shall be interpreted, if possible, to fulfill its intended purpose and, in any case, the other provisions remain in full force. Entire Agreement: These Terms (along with any additional rules, guidelines, or policies referenced herein or provided in the course of using the Service, including our Privacy Policy) constitute the entire agreement between you and Sayable regarding the Service, superseding any prior agreements or communications (whether oral or written) related to the same subject matter. Assignment: You may not assign or transfer any of your rights or obligations under these Terms to any third party without our prior written consent. Sayable may freely assign these Terms or delegate its obligations without notice to you. These Terms are binding upon and will inure to the benefit of the parties and their respective permitted successors and assigns. Headings: Section headings in this agreement are for convenience only and have no legal or contractual effect. If you have any questions or concerns about these Terms of Service, please contact us at support@example.com. By using the Service, you acknowledge that you have read, understood, and agree to all of the above terms and conditions. Privacy Policy Your privacy is important to us. This Privacy Policy explains what information Sayable collects, how we use and protect that information, and your rights in relation to your personal data. By using the Sayable service or visiting our website, you agree to the collection and use of information in accordance with this Privacy Policy. This policy is incorporated into our Terms of Service, and any capitalized terms used but not defined in this Privacy Policy have the meanings given to them in the Terms of Service. 1. Information We Collect a. Personal Information Provided by You: When you use Sayable, you may provide certain personally identifiable information. This includes: Contact Information: such as your name and email address (for creating an account, contacting you about your order, or subscribing to our updates if you opt in). We require an email at minimum to send order confirmations and updates. Instagram Information: such as your Instagram username and the URL of the Instagram post for which you are ordering comments. We do not ask for or collect your Instagram password or any login credentials - we only need the public information (username/post link) to deliver the service. Payment Information: when you make a purchase, you provide payment details (e.g., credit card number, billing name and address). Payments are processed by our third-party payment processors, so we do not store your full financial account details on our systems beyond perhaps a transaction ID or record. (See “How We Protect Your Data” below for more on payment security.) Order Details: we keep records of your orders with us, such as the number of comments purchased, the date and time of the order, and any preferences or settings you selected for the comments. If you communicate specific instructions for comments or target audiences (for example, you request comments in a certain language or style), we will record that information to fulfill your order. b. Information Collected Automatically: When you visit our website, certain data may be collected automatically: Usage Data: We may collect information on how you interact with our site, such as your IP address, browser type, referring/exit pages, and timestamps. We might also see what pages or features of our site you use, and how often. This information helps us with security (e.g., detecting malicious access) and improving the user experience. Cookies & Similar Technologies: Our website may use “cookies” or similar tracking technologies to enhance your experience. Cookies are small text files placed on your device that help us remember your preferences, keep you logged in (if applicable), and understand how users navigate through our site. For example, we might use cookies to remember your login session or to track aggregate usage statistics (via analytics tools). You can control or delete cookies through your browser settings, but note that disabling cookies might affect the functionality of our Service (for instance, the order tracking or login might not work properly without cookies). We do not use cookies to collect personally sensitive information or to facilitate third-party advertising. Any analytics are aimed at improving our own service performance and usability. c. Information from Contributors: Generally, our contributors (the users who leave comments) do not provide us with personal information about you - they only receive your post link and any necessary context to comment. In some cases, a contributor might give feedback (e.g., if a link doesn't work or a post is deleted). We log such incidents, but they usually contain no personal data beyond what we already have (your Instagram username or order ID). 2. How We Use Your Information Sayable uses the collected information for the following purposes: To Fulfill Your Orders: Primarily, we use your Instagram post information and order details to deliver the service you requested - i.e., to coordinate genuine comments on your Instagram post. We share the necessary information (like your post link and perhaps your Instagram username or post caption context) with our verified contributors so they can view and comment on your content. We also use your email to send you updates on order status, confirmations, and any issues that arise during fulfillment. To Communicate with You: We may use your contact information to send service-related communications: for example, confirmations of your order, receipts, customer support responses, or notifications of any changes to our terms or policies. If you contact us with a question or for support, we will use your provided information to respond. We may also send announcements about new features or promotions if you have consented to receive such marketing emails. You can opt out of marketing communications at any time by clicking the “unsubscribe” link in those emails or contacting support. (Transactional emails about your orders or account are not optional, as they are necessary for service.) To Improve Our Services: We may analyze usage data and feedback to understand how users interact with Sayable. This helps us identify technical issues, optimize the user interface, and plan new features. For example, analyzing which pages on our site are most visited or if users drop off at a certain point in the order flow can guide improvements. Any analytics use is typically on aggregated data and does not focus on individual users except as needed to troubleshoot specific problems. To Enforce Our Terms and Protect Our Platform: Information is used to monitor for fraudulent or unauthorized activities. For instance, we may use IP address data to detect if multiple fake accounts are being created, or to prevent denial of service attacks. If we suspect any user of violating our Terms of Service (such as engaging in illegal activity or harassing contributors), we will use the relevant information to investigate and take action (which might include using your info to contact you for verification or to inform you of account suspension). Legal Compliance: If required by law, we might use and disclose information to comply with legal obligations. For example, to respond to lawful requests by public authorities or to comply with a subpoena or other legal process. We also might use your data to enforce our legal rights, such as using order records to resolve a payment dispute or defend against a claim. Importantly, we do not use your personal data for any purposes unrelated to providing or improving the Sayable service without your consent. We do not engage in selling personal profiles or sharing your data for third-party advertising. Any use of data is limited to what is relevant and necessary for the function of our Service as described. 3. How We Share and Disclose Information Sayable respects your privacy. We share personal information only in limited circumstances, as outlined here: With Service Providers: We use third-party service providers to perform functions and process user data to help provide our Service. For example, we partner with payment processors (to handle credit card transactions securely), web hosting providers (to host our website and databases), and perhaps email service providers (to send order emails). These providers will have access to certain personal information as necessary to perform their functions, but they are contractually obligated to not use it for other purposes. For instance, our payment processor will receive your payment card details to process the payment, but they cannot use those details for anything else. Similarly, an email service gets your email address to send our communications, but not to market to you independently. With Contributors (Limited): To fulfill an order, we provide our commenting contributors with the information they strictly need to carry out the service. Typically, this is limited to the Instagram post URL and the content of the post (which they will see when they visit the link), along with any specific instructions or comment templates for that order. Contributors do not receive your personal contact info (such as your email or name) from us. They operate on the platform under confidentiality agreements that they will only use the information for the purpose of delivering comments and not retain or misuse it. We may also share an anonymized identifier for your order to track which contributor delivered which comment, but not data like your address or payment info. For Legal Reasons: We may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to (i) comply with a legal obligation, such as a court order or subpoena; (ii) protect and defend the rights or property of Sayable, including the enforcement of our Terms of Service; (iii) act in urgent circumstances to protect the personal safety of users of the Service or the public; or (iv) protect against legal liability. In plain terms, if law enforcement properly requests data or if we need to provide evidence of fraudulent activity, we will comply with applicable laws and regulations regarding such disclosures. Business Transfers: If Sayable (or the company that owns Sayable) is involved in a merger, acquisition, sale of assets, or reorganization, your personal information might be part of the transferred assets. If such a transfer occurs, we will ensure that your information remains subject to confidentiality commitments at least as protective as those in this Privacy Policy. We would also endeavor to notify users (for example, via a notice on our site or an email) of any change in ownership or use of personal information. You would have the opportunity to delete your data if you do not wish to transfer it to the new owner (subject to limitations if the data is required to fulfill ongoing orders or legal obligations). Aggregate or De-Identified Data: We may also share information that has been aggregated or anonymized in such a way that it can no longer be associated with you personally. For example, we might publish statistics on our website like “Total comments delivered” or “Number of active contributors from X country,” which do not identify any individual user. This type of data might be shared with partners or in marketing materials, but it contains no personal details. What We Don't Do: We want to emphasize that we do not sell or rent your personal information to third parties for their marketing or any other purposeslamestpierre.com. Your data is used only for our Service operations and as described above. We also do not share your data with third-party advertisers. You will never suddenly get a marketing email or phone call from an unrelated company because you signed up with Sayable. We value the trust you place in us and treat your information accordingly. 4. Data Security: How We Protect Your Information Sayable takes security seriously. We employ a range of industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include: Encryption: We use Secure Sockets Layer (SSL)/Transport Layer Security (TLS) technology to encrypt data in transit between your browser and our website. This means that when you enter personal information (like your login credentials or payment details) on our site, that information is encrypted during transmission to our serversbitflowgroup.com. Additionally, we encrypt sensitive data at rest in our databases whenever feasible. For example, passwords (if any accounts are password-protected) are stored in hashed form, not plain text. Payment card information is not stored on our servers, but if it were, it would be encrypted and tokenized. In summary, Sayable encrypts all sensitive data in transit and at rest using industry-standard algorithmsreadykey.com to safeguard your information. Secure Payment Processing: All payment transactions are handled by reputable third-party payment gateways that are PCI-DSS compliant (Payment Card Industry Data Security Standard). These payment processors are experts in secure payment handling. They receive your credit card information over an encrypted connection and process the payment. Sayable itself never sees your full credit card number or CVV. We only receive confirmation of payment or a secure token. Our website's checkout is configured to comply with secure processing requirements, and we undergo any necessary compliance checks to ensure payment data security. Access Controls: Internally, access to personal data is limited on a need-to-know basis. Only authorized personnel (for example, our customer support or technical staff who need the information to assist you or maintain the service) can access personal data, and even then, they can only access the minimum required. We use authentication measures (strong passwords, two-factor authentication where possible) to secure any admin accounts that have access to the system. Our contributors do not have access to any of our backend databases - they only receive information for orders as described. Firewalls and Network Security: Our servers are protected by firewalls and monitored for possible intrusions. We regularly update our software and infrastructure to address security vulnerabilities (including applying security patches promptly). We may utilize third-party security services or conduct periodic security audits and penetration tests to evaluate and improve our protections. Monitoring: We monitor our systems for suspicious activity and have procedures in place to detect and respond to potential data breaches. If any security breach were to occur that affects your personal information, we will notify affected users and relevant authorities as required by law, and take necessary steps to mitigate the impact. Despite all these measures, it is important to understand that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security. You should also take precautions on your end, such as keeping your account credentials confidential and logging out after using any shared computers. If you believe your account or information has been compromised, please contact us immediately at support@example.com so we can help resolve the issue. 5. Data Retention We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including any legal, accounting, or reporting requirements. Order and Account Information: If you create an account or place orders, we retain the associated information for as long as your account is active or as needed to provide you services. Order records typically will be kept so we can track service delivery, handle any disputes, and maintain a record of transactions (which may be needed for financial and auditing purposes). Generally, we might retain order data for a certain number of years (e.g., 5 years) as required for tax and financial record-keeping, even if you delete your account, but such data would be stored securely and only used if needed for those purposes. Communication Data: Any communications you send us (emails, support tickets) may be retained for a period of time in case we need to reference that correspondence for customer service follow-up. We may periodically delete or anonymize older support emails if they are no longer relevant. Automated Data: Logs and analytics data are typically retained for a shorter period (perhaps 12-24 months) unless we are required to keep them longer. We use these to analyze site performance and security. When logs are no longer needed, we dispose of them securely. If you request account deletion, we will delete or anonymize your personal information, except to the extent we need to retain it for legitimate business or legal purposes. For example, if you requested deletion, we would remove your contact info and login, but might retain a record that someone at your order volume existed (without identifying details) for business metrics. Or we might keep a hashed version of your email to ensure we can honor no re-signup or to suppress future emails (to respect your deletion request). 6. Your Rights and Choices Depending on your jurisdiction, you may have certain rights regarding your personal data. We strive to honor the rights of users to access, correct, or delete their personal information as outlined below: Access and Correction: You may request a copy of the personal information we hold about you. We will provide it to you in a reasonable timeframe (subject to confirming your identity). If any of your information is inaccurate or has changed (for example, you have a new email address), you may update it by logging into your account settings (if such feature is available) or by contacting us to request a correction. We encourage you to keep your information up-to-date. Deletion (“Right to be Forgotten”): You have the right to request that we delete the personal data we have collected from you. Keep in mind, this is not absolute - we may need to retain certain information for legal or internal business reasons as noted in the Data Retention section. But if you request deletion, we will remove what we can and inform you of what we have kept (if anything) and why. For instance, we might delete your user profile and identifiable order details, but retain financial transaction records that we must keep for auditing. To request deletion, contact support@example.com from the email associated with your account, and for your security we may ask you to verify your identity before proceeding. Withdrawal of Consent / Opt-out: If you have given us consent for any optional data uses (such as receiving marketing emails), you can withdraw that consent at any time. As noted, you can unsubscribe from marketing communications via the provided link in those emails or by contacting support. We do not do any behavioral advertising, so there's no separate “do not sell my data” needed since we don't sell datalamestpierre.com. However, if in the future we were subject to laws like CCPA or GDPR that require specific mechanisms, we will comply accordingly. Currently, we simply commit to not selling or sharing your personal data except as described, and you can opt out of any non-essential use. Cookies: As mentioned, you can control cookies through your browser. You can also use browser extensions to opt out of analytics tracking if you wish (though our use of analytics is minimal and not invasive). There may be industry opt-out sites (like for Google Analytics or others) if relevant. We will honor standard Do-Not-Track (DNT) signals if your browser sends them, although note that purely functional cookies might still be used since they are needed for the website to operate. We will not discriminate against you for exercising any of these rights. For example, if you opt out of marketing emails, we won't downgrade your service; you'll simply not receive those emails. If you request deletion, we will still, of course, fulfill any active orders or give you access to services you've paid for, and we'll work out how to do so without the data you asked to remove. 7. Third-Party Links and Services Our website might contain links to third-party websites or services, such as Instagram (for example, a link to view your post) or perhaps links to review sites, etc. This Privacy Policy does not apply to information collected on any third-party site or service that may be linked to or from Sayable. We are not responsible for the practices of those third parties. We encourage you to read the privacy policies of any third-party services you interact with. For instance, if you follow a link to Instagram or any other external platform, be aware that their data practices are governed by their own privacy policies, not ours. Similarly, if you make payments, you might interact with a third-party payment gateway's interface - the information you provide to them is subject to their privacy policy (though as a processor for us). We ensure our partners uphold strong privacy standards, but we want you to be aware of when you leave our domain. 8. Children's Privacy As stated in our Terms, our service is not intended for anyone under the age of 18. We do not knowingly collect personal information from children. If you are under 18, do not use or provide any information on this site or on or through any of its features. If we learn we have collected or received personal data from a minor under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a minor under 18, please contact us immediately at support@example.com and we will take appropriate action to remove such data. 9. Changes to This Privacy Policy We may update or revise this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes to how we treat your personal information, we will notify you by prominently posting a notice on our website or possibly by emailing you (if you have provided an email) prior to the change becoming effective. The “Last Updated” date at the bottom of this Policy will indicate when the latest changes were made. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting the personal information we collect. Your continued use of Sayable after any changes to this Policy signifies your acceptance of those changes, to the extent permitted by law. 10. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at: Email: support@example.com Mailing Address: [Insert mailing address or “Attn: Privacy Officer” if applicable] Contact Person: [If there's a designated data protection officer or privacy contact, list them here] We will do our best to respond promptly to any request or concern you have. Your trust is our priority, and we welcome feedback on any privacy or security matters.